Error Code 20 - Pervasive Engine is not running

Error Code 20 - Pervasive Engine is not running

If you get Error 20 when starting up Sage Pastel Partner or Xpress, then it means your Pervasive Database Engine is not running or is not licensed.

There are a few things you can try to resolve this error.


This is not in any order and any one of these could rectify the issue:


  • Restart the computer (this will restart the Pervasive Database Engine).

  • Start the Pervasive Engine manually as follows:

Start

> All Programs
>> Pervasive 
>>> Engines
>>>> Start Workgroup Engine

  •  If any other Windows users share the same machine, you need to make sure they have logged out of their own account.

  • Open the License Administrator and check if there is a valid license (if it is blank please call support for assistance).
Start
> All Programs
>> Pervasive
>>> Utils
>>>> License Administrator
  • Ensure your Windows Account has administrator privileges so it can start the Pervasive Engine without security errors.


  • If Pastel is installed on a server and workstation(s) then make sure the connection to your server is running correctly (all mapped drives are connected, You can access shared folders).


  • Right click the desktop icon for Pastel and select 'properties'. Now ensure the 'Target' and 'Start in' boxes are correct.



If any of these do not help, please contact support as there may be an issue with the setup of your machine and it will need to be troubleshooted.






    • Related Articles

    • Installing the Pervasive Workgroup Engine

      Guidance on how to install your Pervasive Workgroup Engine. (Guide for Pastel Partner 14 and Windows 10, but older versions will loosely follow the same method and prior versions of Windows may be slightly different). Before you can install and use ...

    • Error Code 161 - Pervasive User Count License Exceeded

      Error Code 161: Pervasive License Exceeded. This error code means you have reached your user limit on the license and an extra user is trying to log in (Example, you have a 5 user limit, 5 users are currently logged in - meaning the 6th user to try ...

    • Status 116 - There is a network communication error

      Status 116 (There is a network communication error) This error means there was a problem communicating from your workstations Pervasive engine, to the Pervasive engine running on the server and can have many different causes. Please look through the ...

    • Error Code 18 - Disk Full

      As you process transactions and create new accounts, your Pastel data folder will increase in size over time. If the drive you have Pastel stored on runs out of space you will get this error message. To resolve this, you simply have to clear some ...

    • Runtime Error 46, 75 or 94 - Path/File Access Error / Permission Denied

      Runtime errors 46, 75 or 94 are permissions error, it is not specific to Pastel and means the folder or drive cannot be accessed because your user account in Windows does not have permission to access it. To resolve this, it is better to let your IT ...