Status 116 - There is a network communication error

Status 116 - There is a network communication error

Status 116 (There is a network communication error)

This error means there was a problem communicating from your workstations Pervasive engine, to the Pervasive engine running on the server and can have many different causes.

Please look through the following possible solutions to this error, which are not in any particular order and any one of them could resolve the issue.

Some of these solutions and suggestions may require your Network / IT Support to look into.

  • First, always ensure the connection to your server is valid by pinging the IP address on the workstation (You may need to ask your IT Support to test this).

If the connection is open to your server then try the following suggestions.

  • Ensure full control permissions are set on the Pastel directories on the workstation and server.
  • Ensure full control permissions are also set on the Pervasive directories on the workstation and server (C:\PVSW and C:\Program Files (x86)\Pervasive Software)

  • Ensure your antivirus is making an exception for the Pervasive Engine (C:\Program Files (x86)\Pervasive Software\PSQL\bin\w3dbsmgr.exe).

  • Allow the following Inbound and Outbound ports on the Firewall: 1583 and 3351

  • Disable the User Account Control (UAC) on the server and workstations.

  • Check that the mapped network drive on the workstation is connected and is not displaying a red X (if there is a red X, double click it to reconnect the drive).

  • On the server, set a gateway machine (Open the application from the following directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Pervasive\PSQL 10\Utilities)

Click the Change button and choose the server as the gateway.

  • Removing the gateway as seen above if one is already set may also solve the error.

  • Remove the HP Client Security, if it is running on the workstations.

  • Reinstall Pervasive on the affected machine(s).

  • Log all users out, then log in to Pastel partner on the affected machines one by one and re-register the software as it may be the license needs to be updated in Pervasive.

If none of the above work, please contact the support team for further assistance.

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