Print job sent to incorrect printer

Print job sent to incorrect printer

If you have set your printer correctly in the Printer / Fonts setup, but the job goes to the incorrect printer, it may be that your Windows 10 settings are set to maintain the default printer.

To correct this, follow the steps below.


  • Click your Windows 'Start Menu' and go to the 'Settings'.



  • Select 'Devices'.



  • Make sure in the 'Printers & Scanners' area, that Windows is not set to manage your default printer.




Now that Windows is not managing your default printer, Pastel Partner / Xpress should go to the correct printer when you start a new print job.




    • Related Articles

    • The document you are trying to print has an incorrect page size...

      When printing an invoice or document, you may get the following error message: This is usually caused by the incorrect printer being setup. Sometimes if a printer fails on your machine it will default the setting to 'Microsoft XPS Document Writer' ...

    • Quantity on SO or PO is incorrect

      Guidance on correcting your 'On Sales Order' and 'On Purchase Order' quantities. (Guide for Pastel Partner 14, but older versions will loosely follow the same method). Occasionally, you may find your stock levels for Sales Orders and Purchase Orders ...

    • Discrepancies between Inventory Control Account and Inventory Valuation

      Discrepancies between Inventory Control Account and Inventory Valuation Differences between the Inventory Control Account and the Inventory Valuation Report will be the result of the following: Inventory being integrated into the General Ledger. ...

    • VAT Filer upload and submit

      How to upload your VAT return figures and submit them with MTD Before you can submit your VAT figures, you will need to prepare an excel sheet with your VAT totals for each box. Attached in this guide is an excel file (see bottom of page or [Click ...

    • When viewing a report, you get the message: Your System Has Unallocated Financial Categories

      (Guide for Pastel Partner 14, but older versions will loosely follow the same method). When you view certain reports ( like the Balance Sheet ) you may get this message if any of your General Ledger accounts do not have a financial category ...