Pastel Partner / Xpress Errors & Problems
Discrepancies between Inventory Control Account and Inventory Valuation
Discrepancies between Inventory Control Account and Inventory Valuation Differences between the Inventory Control Account and the Inventory Valuation Report will be the result of the following: Inventory being integrated into the General Ledger. ...
When viewing a report, you get the message: Your System Has Unallocated Financial Categories
(Guide for Pastel Partner 14, but older versions will loosely follow the same method). When you view certain reports ( like the Balance Sheet ) you may get this message if any of your General Ledger accounts do not have a financial category ...
Quantity on SO or PO is incorrect
Guidance on correcting your 'On Sales Order' and 'On Purchase Order' quantities. (Guide for Pastel Partner 14, but older versions will loosely follow the same method). Occasionally, you may find your stock levels for Sales Orders and Purchase Orders ...
Error Code 18 - Disk Full
As you process transactions and create new accounts, your Pastel data folder will increase in size over time. If the drive you have Pastel stored on runs out of space you will get this error message. To resolve this, you simply have to clear some ...
Process/Entry screen has column display issues
If you are ever in a processing screen and you notice a column is missing or they seem a bit misaligned or incorrectly sized. Then you just need to press the 'Batch' button and select 'Restore Columns' This works in every entry screen:
Print job sent to incorrect printer
If you have set your printer correctly in the Printer / Fonts setup, but the job goes to the incorrect printer, it may be that your Windows 10 settings are set to maintain the default printer. To correct this, follow the steps below. Click your ...
Error Code 20 - Pervasive Engine is not running
If you get Error 20 when starting up Sage Pastel Partner or Xpress, then it means your Pervasive Database Engine is not running or is not licensed. There are a few things you can try to resolve this error. This is not in any order and any one of ...
The document you are trying to print has an incorrect page size...
When printing an invoice or document, you may get the following error message: This is usually caused by the incorrect printer being setup. Sometimes if a printer fails on your machine it will default the setting to 'Microsoft XPS Document Writer' ...
This user's password is currently in use
How to force log out your account if it gets stuck. (Guide for Pastel Partner 14, but older versions will loosely follow the same method). If you have multiple users and your data is held on a network, if your Pastel software crashes then it could ...
Runtime Error 46, 75 or 94 - Path/File Access Error / Permission Denied
Runtime errors 46, 75 or 94 are permissions error, it is not specific to Pastel and means the folder or drive cannot be accessed because your user account in Windows does not have permission to access it. To resolve this, it is better to let your IT ...
Error Code 161 - Pervasive User Count License Exceeded
Error Code 161: Pervasive License Exceeded. This error code means you have reached your user limit on the license and an extra user is trying to log in (Example, you have a 5 user limit, 5 users are currently logged in - meaning the 6th user to try ...
Status 116 - There is a network communication error
Status 116 (There is a network communication error) This error means there was a problem communicating from your workstations Pervasive engine, to the Pervasive engine running on the server and can have many different causes. Please look through the ...